Take proactive steps to strengthen the security of your account so no one has access who shouldn’t. Our tips below can help you keep your account safe.
Here are some tips for choosing a strong password.
For more information, check out the Electronic Frontier Foundation’s guide on how to create strong passwords.
Avoid using the same password across different accounts and services.
A common way bad actors gain access to personal information is by obtaining a password you use for one account – often one that isn’t protected as well and released through a data breach – and trying to use it for your other accounts.
Choose a long password with a mix of uppercase and lowercase letters, and special characters including numbers and symbols.
A password manager such as Apple’s iCloud Keychain or Google Password Manager, can help generate strong passwords and make logging in simple.
Avoid using personal information.
Using personal information, such as publicly available information about you, may make it easier for someone to guess your password.
Niantic will never ask you for your login credentials. Don’t be fooled by people or services asking for your login details, especially if it is in exchange for free in-game currency or other offers. Never share your username and password with unauthorized third-party apps or services. If you suspect that your account might be compromised, change your password immediately.
Some unauthorized third-party apps may ask for your Google login token or cookie. Treat this token like a password and never share it with anyone.
Never use any unauthorized third-party apps that interact with the game’s servers. The only true gameplay experience is found through the official app, which is only available on the Google Play Store or the App Store.
Not only do you risk compromising your device’s security and exposing your login credentials, you also risk having your account permanently terminated by using unauthorized third-party apps.
Two Factor authentication is the most secure way to protect your account. You can use Duo Mobile, Google Authenticator, Authy, and other authenticator apps on your mobile device to help us confirm it’s you.
Niantic games are all about having adventures in the real world. Don’t deny yourself or someone else that experience by buying or selling accounts. In addition to violating our Terms of Service, a purchased account has no guarantees: the previous owner may have used unauthorized third-party services on the account or continue to access the account without your knowledge. Niantic does not provide support to issues resulting from purchased accounts.